Shipping & Return Policy

Fast delivery across the UAE and a seamless 7-day exchange experience.

OUR GUARANTEE

The Majestic Standard

2 - 4 Days UAE Delivery

Express door-to-door delivery across all 7 Emirates with real-time order tracking.

7-day easy exchange

Wrong size or colour? Swap it within a week, no questions asked.

Cash on delivery

Pay when your order reaches your door, anywhere in U.A.E.

Authentic brands only

We stock directly from the label — never replicas or seconds.

1. Shipping & Delivery Policy (UAE)

At Majestic Style Official, we ensure your luxury Pakistani designer outfits reach you safely and promptly across the United Arab Emirates.

  • Coverage: We deliver to all 7 Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
  • Delivery Timeline: Standard orders are dispatched within 24 hours and delivered within 3 to 4 business days.
  • Shipping Fee: We offer FREE delivery across the UAE on orders of 3 or more suits. A flat delivery fee of AED 20 applies to orders with 1 or 2 suits.
  • Order Tracking: Once your package is dispatched, you will receive a tracking link via WhatsApp or SMS to follow your delivery in real-time.

2. Cash on Delivery (COD) & Payment Terms

We want your shopping experience to be completely risk-free and convenient.

  • Cash on Delivery (COD): Available for all UAE orders. You can inspect the outer packaging and pay cash directly to the courier agent upon arrival.
  • Order Verification: For all COD orders, our customer care team will send a quick WhatsApp confirmation before dispatching your package.

3. 7-Day Exchange Policy (No Cash Refunds)

Your satisfaction is our top priority. If you wish to replace an outfit or change your selection, we offer a hassle-free exchange policy under the following terms:

  • Exchange Window: Items can be exchanged within 7 days of delivery.
  • No Cash Refunds / Returns: We do not offer cash refunds or monetary returns if you change your mind or dis-like an article. All sales are final for cash returns, but fully eligible for exchange.
  • Equal or Higher Value Exchange: You can exchange your item for any other article of equal or higher value. Exchanges for items of lower value are not permitted, and no price differences will be refunded in cash. If you choose an item of higher value, you simply pay the balance amount upon delivery.
  • Conditions for Exchange:
    • Products must be unworn, unwashed, unaltered, and free of fragrances or stains.
    • Original designer brand tags, poly-bags, and box packaging must remain intact.
    • Proof of purchase (Order Number or Receipt) is required.
  • Custom Tailoring & Stitched Items: Custom-stitched outfits crafted to your specific measurements are final sale and non-exchangeable unless defective or incorrect.
  • Sale Items: Items purchased under promotional sales or clearance offers are eligible for exchange only in case of damage or size replacement (subject to stock availability).

4. How to Initiate an Exchange

  1. Contact our WhatsApp Support team within 7 days of delivery with your Order Number and photos of the item you wish to exchange.
  2. Our team will guide you to select an alternative article of equal or higher price and arrange the exchange shipment.
  3. Once received and inspected at our hub, your replacement item will be dispatched within 3 to 4 business days.

5. Damaged, Defective, or Incorrect Items

We perform strict quality control checks before packing every order. However, if you receive a damaged or wrong item, please notify us within 24 hours of delivery on WhatsApp with unboxing pictures/videos. We will immediately arrange a free express replacement at no additional charge.

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